Policies, Guarantees, and Refunds

Refund Policy

“Live” Clubs
Full refunds can be made up to 24 hours before a “Live” Club begins. After 24 hours before the start of the Club, a partial refund may be received with a letter to truenorthreadingbookclub@gmail.com (with a description of the emergency or illness). Families in such circumstances are still able to view the Club in recording and will receive a partial refund (the difference between the “Live” Club cost and the recorded version).

To receive a refund under these criteria, notify True North Book Club at truenorthreadingbookclub@gmail.com in writing that you would like a refund and include your name, Club name, date of purchase, home address, and phone number (in case we need to contact you for any reason). All information is kept private and is never shared.

Recorded Clubs
All sales are final at point of purchase.

Refund Process
Refunds will be issued through the credit card used in PayPal for the original purchase. If a credit cannot be issued through PayPal per PayPal’s guidelines, a check will be sent to the refunded party after the purchaser provides confirmation of the mailing address in the email sent to truenorthreadingbookclub@gmail.com.

Computer Issues
True North Reading also cannot be responsible for personal computer issues and any inability to access the program due to personal computer problems, and refunds will not be made if your computer encounters technical difficulty or for any other reason past the club access that disallows you from accessing the Club or files.

Results Policy

By signing up with True North Book Club, parent company Celtic Cross Communications, you recognize this is an educational program that is interactive, and there are no guarantees for your child’s learning. By law, we cannot guarantee your specific results; you alone are responsible for your outcomes.

We believe in hard work, adding value, giving materials to build a strong reading foundation, and serving others with excellence and constancy. The True North Book Club program is intended to help you engage your child in reading comprehension and critical thinking. Please note that nothing on this page, the website, any of the Club videos, or any of our content or curriculum is a promise or guarantee of specific results, and we do not offer any legal, medical, tax or other professional advice. Any results referenced are illustrative of concepts only and should not be considered promises for actual or future performance. We cannot and do not make any guarantees about your ability to get results with our ideas, information, tools or strategies. We don’t know you and your family’s situation, and your results are up to you.

Privacy Policy

We use your data to provide and improve True North Book Club. By using the service, you agree to the collection and use of information in accordance with this policy. NO INFORMATION IS EVER SHARED FOR ANY REASON TO OUTSIDE PARTIES. YOUR INFORMATION IS KEPT PRIVATE.

We collect several different types of information for various purposes to provide and improve the True North Book Club.

Types of Data Collected

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Address
• Phone Number
• Cookies and Usage Data

Usage Data

We may also collect information how the service is accessed and used. This Usage Data may include information such as your computer’s IP address, browser type, browser version, the pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This information is never shared and is only used for helping to provide a better service to you.

Tracking & Cookies

We may use cookies and similar tracking technologies to track the activity on our service and hold certain information.

Cookies are files with small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

True North Reading uses the collected data for various purposes:

• To provide and maintain the service
• To notify you about changes to our service
• To allow you to participate in interactive features of our service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the service
• To monitor the usage of the service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

True North Book Club and Celtic Cross Communications will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

True North Book Clubs may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of True North Reading, True North Book Club, or Celtic Cross Communications LLC
• To prevent or investigate possible wrongdoing in connection with the service
• To protect the personal safety of users of the service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, as with all Internet use, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our service or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective, and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about our policies, please contact us by email at truenorthreading@gmail.com or using this form.

This is all the regular legal jargon, but you have to agree to it if you signup. We believe that transparency is important, and we hold ourselves (and you) to a high standard of integrity. Thanks for registering for Clubs and being a part of the excellent teaching of reading, reading comprehension, and critical thinking to help students excel. We look forward to serving you.